Privacy Policy

by Virginia Anderson, February 19, 2018

Privacy Policy

At Oregon Translation, LLC (doing business as Verbio), we’re committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information about people who visit our website and our customers, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We will review this Policy annually and update as required. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to dpo@helloverbio.com or by writing to Verbio, attention: DPO, 12655 SW Center Street, Suite 520, Beaverton, OR 97005. Alternatively, you can telephone +1-503-914-1119.

DE: Datenschutzerklärung
ES: Pólitica de privacidad
FR: Politique de confidentialité
RU: Политика конфиденциальности

Who are we?

Verbio is a language translation and communications company, with a registered address at:  12655 SW Center Street, Beaverton, Oregon 97005. We primarily help businesses and government agencies communicate with their global customers and supply chains through the provision of language, multimedia, and consulting services including but not limited to: cultural consulting on marketing campaigns, written translations, spoken and sign language interpreting, audio recording and subtitling, plus localization of websites and eLearning materials. A small fraction of our customers are individuals requesting translation of personal documents.

How do we collect information from you?

Verbio respects individual privacy and values the confidences of its clients, employees, sub-contractors, vendors, business partners and all others. We obtain information about you when you use our website, (including our secure customer and vendor portals), when you directly contact us about services or apply for employment, when you submit information requests and supply documents or other attachments, when you pay for services or if you register to receive one of our periodic newsletters.

What type of information is collected from you?

Personal information we collect for legitimate interests may include your name, company name, title, telephone number, address, email address, IP address, and information regarding what pages are accessed and when. You may also directly send us source or reference materials when you request our language services. When you purchase a service from us, your credit card information is not held by us. Information Verbio maintains in association with your customer account may include your username, password, payment history, project records, customer support inquiries and other documents or attachments used for processing projects.

How is your information used?

Verbio maintains limited Personal Data on secure systems. The information collected is to aid us in conducting legitimate business operations.  Verbio treats all material sent to us as confidential. We may use your information to:

  • process orders or requests that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • process a payment that you have made;
  • seek your views or comments on the services we provide;
  • provide customer support and/or service;
  • notify you of changes to our services;
  • send communications you have requested and/or may be of interest to you. This may include information about promotions of our associated companies’ goods and services;
  • process a job application (as employee or contractor).

We regularly review our retention periods for personal information. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as required for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We regularly review our retention periods for personal information. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as required for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Marketing partners: We do not sell, rent, loan or otherwise make available Personal Data available to any Third Party unless required otherwise by law or, in the scope of a registrar, regulatory or financial audit.

Third Party Service Providers: We may pass your information to our third-party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and have contracts in place that require them to keep your information confidential and secure. We do not release your information to Third Parties beyond Verbio Group, unless you have requested us to do so, or we are required to do so by law.  Verbio Group shall remain liable under the guidelines of the Privacy Shield Principles if an agent processes any personal information in a manner inconsistent with the Principles, unless proven that we are not responsible for the event giving rise to the damage. When you pay via credit card, your payment is processed by a third-party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. When you give us personal information, we take steps to ensure that it’s treated securely. For this reason, we do not accept credit card payment across the Internet at this time. Should you have any questions regarding your secure transactions, please contact us directly.

Your choices

Verbio takes your privacy seriously and will only use your personal information for legitimate interests in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual such as; to administer your account and provide the products and services you requested from us, unless consented otherwise by you. Verbio clients have the opportunity to choose (opt-out) whether their personal information is: (a) to be disclosed to a non-agent third party or, (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

For sensitive personal information, Verbio will offer individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

EU and Swiss citizens have the right to access, update, correct or take their information down at any time, inclusive of opting out of any further communications. If you consent to us contacting you for this purpose, actively check the boxes when you submit a quote request form on our website indicating how/if you would like us to contact you. You can choose to change or update your marketing preferences at any time by contacting us by email: dpo@helloverbio.com or writing directly to Verbio, attention: DPO, 12655 SW Center Street, Suite 520, Beaverton, OR 97005.

Onward Transfers

Verbio will obtain assurances from its agents that they will actively safeguard all personal information consistent with this Policy. Examples of appropriate assurances that may be provided include: a contract obligating agents to provide a reasonable level of protection as is required by the relevant Privacy Shield Principles, reasonable steps to prevent, contain or stop disclosure in the event Verbio has the knowledge that an agent is using or disclosing information in a manner contrary to this Policy.

How to access and update personal information

You have the right to ask for a copy of the personal information Verbio holds about you. The accuracy of your information is important to us.  In addition to receiving confirmation of your Personal Data contents, you have the right to correct, amend or delete any information.

You may do so by contacting us at: dpo@helloverbio.com , telephone +1-503-914-1119 or, by writing directly to Verbio, attention:

Verbio Group- Attention:  D.P.O.

12655 SW Center Street, Suite 520

Beaverton, OR 97005.

Verbio maintains security systems and processes to protect the loss, misuse or alteration of your information. When you give us personal information, we have taken steps to ensure that it’s treated securely. We have established processes for protecting your personal information once it is within our network, however, we cannot guarantee the security of any information you transmit to us using unencrypted email or public websites and you do so at your own risk. Where you have been issued (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. Information submitted through our secure customer or vendor portals is encrypted and protected with the following software 128 Bit encryption on SSL.

Profile

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively for legitimate business purposes.

Use of cookies

Like many other websites, our websites: verbiogroup.com, plunet.helloverbio.com and oregontranslation.com use cookies. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country or language preference. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to Verbio. We cannot be responsible for the privacy policies and practices of other sites even if they are accessed using links from our website. We highly recommend that you check the policies of any third-party sites.

Privacy Shield

Verbio (a brand of Oregon Translation, LLC) complies with the EU-/U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Verbio has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification page, please visit https://www.privacyshield.gov in compliance with the EU/US Privacy Shield.

In compliance with the Privacy Shield Principles, Verbio commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact:
Verbio Group- Attention:
K. von Krenner
Sr. Global Operations/ D.P.O
12655 SW Center Street, Suite 520
Beaverton, OR 97005
Phone: +1-503-914-1119
Email: dpo@helloverbio.com

Verbio has further committed to refer unresolved Privacy Shield complaints to: ICDR (International Centre of Dispute Resolution) an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint please contact or visit http://go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR are provided at no cost to you.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Visit: https://www.privacyshield.gov.

Verbio is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC). Please note that Verbio may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

EFFECTIVE DATE: 07 March 2018
VERIFICATION METHOD: Self-Assessment

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.

Oregon Translation

The Power of Words

Our Team:

Virginia Anderson - Founder

Ben Ares Solís - Creative Services Localization Director

Gabe Gils Carbó - Localization Director

Robynne Davis - Director of Business Development

Karin Von Krenner - Business Development

Blake Schrein - Project Manager

María Villarreal - Project Manager

Chelsea Baumgartner - Assistant Producer/Project Manager

Amy Campbell - Office Manager/Bookkeeper